Returns & Exchanges
At LifeSpan Fitness, we stand behind our equipment and offer a 30-day satisfaction guarantee to ensure you reach your wellness goals. If you are not completely satisfied with your purchase, we provide a streamlined return process for all fitness gear and accessories.
Initiate Your Request
Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Prepare the Equipment
Disassemble the unit if necessary and pack it securely in its original packaging, ensuring all manuals, hardware, and accessories are included to avoid restocking fees.
Schedule a Pickup
Once your return is authorized, we will assist in coordinating a freight carrier pickup for large equipment or provide a prepaid label for smaller accessories.
Inspection and Refund
After our technicians inspect the returned item at our warehouse, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing