Frequently Asked Questions
Everything you need to know about your fitness journey with LifeSpan.
How long does shipping take for heavy gym equipment?
Standard delivery for treadmills and larger equipment typically takes 7-10 business days. You will receive a tracking number and a call from our freight partner to schedule a delivery window.
Do you offer professional assembly services?
Yes, we offer 'White Glove Delivery' at checkout which includes professional assembly in your room of choice and removal of all packaging materials.
What is the warranty policy on LifeSpan Fitness products?
Most of our equipment comes with a lifetime warranty on the frame, a 5-year warranty on parts, and a 1-year warranty on labor. Please check the specific product page for exact details.
Can I return my equipment if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days, though return shipping fees and restocking fees may apply.
Do you provide financing options for large purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can select the financing option during the checkout process.
How do I maintain my treadmill to ensure it lasts?
We recommend lubricating the belt every 3 months or 50 hours of use and keeping the motor area free of dust. Detailed maintenance guides are included with every purchase.